In the application, go to Settings and use the Cancel subscription button (in GEPRO IA, open Plans and choose Cancel). You receive a confirmation by email. If you prefer, write to contatonovamenteconsultoria@gmail.com. You do not need to call or give a reason.
If you purchased online, you can ask for a full refund within 7 days of your first payment. We return 100% of the amount paid, with no deductions.
How to ask: use the refund request button in the application, or email contatonovamenteconsultoria@gmail.com.
How we refund: to the same card used for the payment. The refund appears on your statement according to your card issuer's timing, usually within 5 to 10 business days.
When you ask for a refund, access to the paid plan ends and the subscription is cancelled.
After that period we do not refund periods that have already started, but you can cancel at any time to avoid future charges. Charges made by mistake, charged twice, or made after a confirmed cancellation are refunded in full.
Please contact us before disputing a charge with your bank. We resolve it faster, and a dispute suspends access to the paid plan until it is concluded.
NOVAMENTE is operated from Brazil by its founder, José Mauro Peres Santos. Contact: contatonovamenteconsultoria@gmail.com